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OstoDate Help Below are comprehensive lists of most commonly asked questions and answers. Please consider reading through them before contact our busy support teams. Abuse Scammers and Spammers Reporting an offensive profile or member Members who display contact details Blocking Unblocking members Blocking Messages From Other Members ChatRoom I can't access chatroom. How can I access the ChatRoom How do I use the ChatRoom What are the ChatRoom Rules? Email Email alert but no message in inbox Email Alerts Stopping Email Alerts Favourites About Favourites Adding someone to your favourites list Flirting (Winks) Receiving Mail and Winks GuestBook How can I view someones GuestBook Login Issues Problems Logging in Says username or password does not exist I Keep Getting Logged Out Messaging Contacting other members Starting conversation I have sent messages to a member but they will not respond, why? Sending Winks Can I send photos to other members with my mail? How do I know if my message was read by the other member? Massage shows different date to when I sent. Why has some of my sent messages disappeared from my sent box? Membership Terminating Membership Passwords Forgot Password Changing Password Payments and Subscription Billing Credit Cards Discounts How secure if your payment system? Refunds Policy Can I purchase subscription by cheque? What will appear on my credit card bill? Photos and Photo Rater Difficulties in uploading photos How to Alter Photos Why have my photo(s) been rejected? Can I send a photo to another member in my mail? How Many Photos Can I Upload Why must I mark one photo as Main? Which Photos work Best How many pics can I upload on to the CCD Photo Rater How do I remove a photo from the CCD Photo Rater Popularity Exposure Privacy Will my email address be used on mailing lists? What emails will I receive from you? Profiles Editing your profile Guidelines for profiles Writing a profile Why has my profile been deleted Can I change my username Registration Issues I have not received my login info Searching Member Search Criteria Search Security General safety Support I wrote an email to customer services but got no reply Contacting our Customer Support Agents Reporting Spam or Scammers Reporting an offensive profile or member VIP Membership What is a VIP membership How do I Know when my VIP membership has expired? Can I buy someone else a VIP membership as a gift.? Visitors Visitors and Visits Why have I stopped getting so many visitors than before