OstoDate ®

Response Times

We do our best to reply to all messages within about 4 hours during our normal business hours (Monday to Friday). If your question is more detailed, or if we are experiencing high demand, it may take us a little longer to respond.

Outside Business Hours
If you contact us in the evenings, on weekends, or on a public holiday when we are offline, do not worry — your message will be safe with us and we will respond on the next working day.

Please Note
We are not a 24/7 service, but we always aim to be as quick and helpful as possible when we are back online.

Can’t wait?
Many common questions are answered in our help center.

Contact Customer Care

Please use the form below to reach us. To help us respond faster, please provide as much detail as possible (in English).

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No Excuse: Our friendly Customer Care team is eager to help you. However, offensive, abusive, or threatening emails will not be tolerated. Such emails will result in immediate cessation of communication, and may be logged and reported if necessary.

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Response Times

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