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Customer Support

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Instead of waiting for a response from Customer Care, it may be quicker to check out our Support Centre

Help Centre

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Contacting Customer Care

Response Times:
During office hours we reply to all enquiries within 1 hour (excluding busy periods and public holidays).

Office Hours:
Our office hours are as follows shown by region:

GMT (Greenwich Mean Time): from Monday to Friday, 9am - 4pm
ET (Eastern Time): Monday to Friday, 4am - 11am
PT (Pacific Time): Monday to Friday, 1am - 8am
CET (Central European Time): Monday to Friday, 10am - 5pm
AEST (Australian Eastern Standard Time): Monday to Friday, 7pm - 2am

Contacting Customer Care:
Our Customer Care team only speak English. In order to help you better, please ensure you give as much detail as possible with your enquiry while remaining polite.

Customer Care Contact Form

Please use the contact form below to contact our Custoner Care team who will only be too delighted to help.

No Excuse: Our customer care team is comprised of friendly and kind people who want to help you. Any offensive, abusive or threatening emails will not be answered or tollerated and all further communication will cease. Abusive emails will be logged and reported where appropriate.