As a free member of OstoDate, you can view other members' profiles, access most functions and features, including the ability to view member statistics. Certain features like communication are limited and exclusive to VIP subscribers. This allows you unlimited time to explore the site and its services before considering a VIP Subscription purchase.

As the Website provides non-tangible goods/services, such as VIP Subscriptions, refunds cannot be issued once a product is used to comment, post, upload images or communicating with other members via our messaging systems. A condition you acknowledge before any purchase on the Website. Prior to making a purchase, please ensure that you have carefully reviewed the service description.

There are specific circumstances where refunds are obligatory, outlined below. For members in the EU or European Economic Areas, local regulations entitle you to a refund within 14 days of the subscription start date without requiring a specific reason. This 14-day period begins from the subscription commencement, with a pro-rata deduction for any days the service was utilized. For instance, if you used the service for two days at the start of your subscription but within the 14-day period, those two days will be deducted proportionally. If you qualify for a refund, the funds will be returned to your account within 7 to 10 business days and can only be refunded to the original payment account. OstoDate or CCBill cannot issue refunds via cash, check, or another credit card or payment method.

Fraud Prevention: Chargebacks incur costs for us. To combat this, our Anti-Fraud Team diligently examines every chargeback accusation/claim. If a claim is found to be fraudulent, legal action may be taken against the individual for damages, regardless of the amount. We will provide evidence to banks/courts to refute false claims. It is crucial to ensure the legitimacy of your chargeback claim.

We run a reputable and customer-centric service, prioritizing honesty and professionalism. If you are dissatisfied with our service, kindly reach out to our support team for assistance.

Accounts terminated by us for policy or terms violations forfeit any refund rights. If you have inquiries regarding this Refund Policy, you can contact us using the contact form provided.

This document was last updated on 16th, Sept 2022

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