1. Why are there asterisks (*) on some of the content?
To maintain certain standards, our system algorithm filters and blocks certain words that may be considered offensive and replaces them with an asterisks. This includes hyperlinks in public areas.

2. Why are links to other sites banned?
We do not permit links to third party sites for obvious reasons. Some are to do with safety while others prevent spam and advertising.

3. Why can I see my images but others can't?
When you upload an image, a moderator will check to see if it breaches our Image Standards during that time images will not be "live" (in the public view) until approved. Another reason maybe because it has been declined. If it is declined you will see an indication of this in the thumbnail.

4. Why am I not getting any email notification?
Some email providers can confuse legitimate emails relayed from a server as Spam. Always check your Junk/Bulk mail folder and add the emails to your approved lists. We find Gmail to be the best so far.

5. Why are my email to customer care being ignored?
We answer every email received usually within a few hours if received during office hours. When our Customer Care team are really busy, this may be longer. However we will rely, please be patient.

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